我的货物收到了,但是有损坏。我的保单号是AAA 23123。Wǒ de huòwù shōu dào le, dànshì yǒu sǔnhuài. Wǒ de bǎodānhào shì AAA èr sān yāo èr sān. TranslateI have received my cargo, but it is damaged. My policy number is AAA23123.
Agent
是什么样的损坏?Shì shénmeyàng de sǔnhuài? TranslateWhat kind of damage is it?
John Smith
有两个托板的货物被摔坏,并被水浸泡了。Yǒu liǎng ge tuōbǎn de huòwù bèi shuāi huài, bìng bèi shuǐ jìnpàole. TranslateTwo pallets are crushed and flooded with water.
Agent
您的货物是按照装箱要求装的吗?Nín de huòwù shì ànzhào zhuāng xiāng yāoqiú zhuāng de ma? TranslateWas your cargo packed according to the packing instruction?
John Smith
是的, 是按照装箱要求装的。Shì. Shì ànzhào zhuāng xiāng yāoqiú zhuāng de. TranslateYes. It was packed according to the packing instructions.
Agent
您的保险是全保。您得准备一些文件。Nín de bǎoxiǎn shì quánbǎo. Nín děi zhǔnbèi yìxiē wénjiàn. TranslateYour policy is All Risks Coverage. You must prepare the documents.
John Smith
需要哪些文件?Xūyào nǎxiē wénjiàn? TranslateWhat kind of documents are required?
Agent
您得有货物损坏的照片或录像,并估计受损包装箱和产品的总数。Nín děi yǒu huòwù sǔnhuài de zhàopiàn huò lùxiàng,bìng gūjì shòusǔn bāozhuāng xiāng hé chǎnpǐn de zǒngshù. TranslateYou must take photos or video of the damages, and estimate the total number of damaged cartons and products.
John Smith
这些事我都做了。下一步呢?Zhèxiē shì wǒ dōu zuò le. Xià yí bù ne? TranslateI have already done all this. What is next?
Agent
计算损失的总价值。 总价值应该和发票上写的一致。Jìsuàn sǔnshī de zǒng jiàzhí. Zǒng jiàzhí yīnggāi hé fāpiào shàng xiě de yízhì. TranslateMake a calculation of the total value loss, which should be supported by the value stated in your invoice.
John Smith
我把其它费用也包括在内了, 运费、出口通关费、保险费、港口费...Wǒ bǎ qítā fèiyòng yě bāokuò zài nèi le:yùnfèi、chū kǒu tōngguān fèi、bǎoxiǎn fèi、gǎngkǒu fèi ... TranslateI have covered other costs: freight, export clearance, insurance, port fees...
Agent
对不起,这些费用都不能赔偿。Duìbuqǐ, zhè xiē fèiyòng dōu bù néng péicháng. TranslateI am sorry. All these costs are not refundable.
John Smith
好吧。损坏的电话总数是115个,发票总值是2300美元。Hǎoba. Sǔnhuài de diànhuà zǒngshù shì yì bǎi yī shí wǔ gè, fāpiào zǒngzhí shì èr iān sān bǎi měiyuán. TranslateOk. The total number of damaged telephones is 115 pieces, their total invoice value is 2,300 US dollars.
Agent
这一数额会由我们赔偿。Zhè yí shù'é huì yóu wǒmen péicháng. TranslateThis amount will be compensated by us.